Dear Ms. Simons,
Thank you for inquiring about the fee postings on June 30th and July 3rd. Your astuteness to your accounts is commendable.
Through notifications such as yours, we discovered that EC*Web is reporting the fee twice, however, the fee actually posted to your account only once. We are working to resolve this as quickly as possible.
I hope that this information is helpful. Please let me know if I may be of further assistance.
Sincerely,
Tricia
Member Services
And this is yet another example to my kids who think they don't need to balance their checkbooks, "because it is all online."
5 comments:
but if the fee actually posted to the account only once, where's the problem? Score one for the good guys (i.e. those who would rather let the internet take care of their finances).
That message had to come from David. I should also tell him about the duplicate charge that I got last week from a gas station for $52.00. It is bad enough to pay the $52 once, let alone twice.
how do you know it was me?
It just sounds like you.
Besides....when you've got astuteness, you just know.
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